Standard Support for BobCAD-CAM Mill 3-Axis Premium for Rhino is available for perpetual License customer only.
Updates, enhancements and software revisions will only be on the newest software release.
BobCAD-CAM V19 Mill, BobCAD-CAM V19 Wire, BobCAD-CAM V20, BobCAD-CAM V21 and newer can be eligible for re-registration. In order for software to be eligible for re-registration the software must be properly deauthorized through our registration department. If the software cannot be properly deauthorized a re-registration will not be available.
Dongle keys issued for BobCAD-CAM V22 or BobCAD-CAM V23 are not supported and this system has been discontinued. BobCAD-CAM V22 cannot be re-registered. BobCAD-CAM V23 can be eligible for re-registration but will no longer work with the dongle key. BobCAD-CAM V18 and older cannot be re-registered and must be upgraded to a current version of software.
SolidWorks CAM Plug-in: All versions of BobCAM software are eligible for re-registration.
It includes:
- Unlimited Email Support
- Unlimited Phone Support
- Remote Screen Share Assistance
- Basic post processor modifications by Technical Support Staff
- Parallel to Multiple Curves
- Services available during EST-based business hours
Current Versions Available for Registration:
BobCAD-CAM Software Versions
Version 24 Version 25 / Version 26 / Version 27 / Version 28 / Version 29
Version 30 / Version 31 Version 32 / Version 33/ Version 34
BobCAD-CAM for SOLIDWORKS Software Versions
BobCAM V6 / BobCAM V7 / BobCAM V8 / BobCAM V9
BobCAD-CAM for Rhino Software Versions
Base Support Membership & Advantage Plan Plus
BASE Support Plans |
License Support |
Advantage Plan Plus |
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Unlimited Technical Phone & Email Support During Normal Business Hours |
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Access to software updates for the version of software you own |
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Screen Share Assistance with One of Our technicians When Needed |
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Full Access to All Getting Started & Instructional Videos |
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Knowledge Based Articles That Include Topics & Articles with Common Questions Asked from Previous Customers. |
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Access to the online library of 600+ post processors with access to minor post modifications completed by Tech Support staff. |
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Free Instructor Led Tier 1 Training Events & Recorded Archive – Click here to see the list of training options |
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Free Instructor Led Tier 1 & Tier 2 Training Events & Recorded Archive – Click here to see the list of training options |
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Access to simple non-scripted post modifications by Post Department staff |
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Priority callback times are within 12 hours (not including weekends or holidays) |
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Any Revisions, Bug Fixes, Enhancements, New Builds or Upgrades Over the Next 36 Months Included |
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Premium Digital Training Material (Up to 3 Axis Pro) |
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Onboarding Team Will Assist You in Getting Your Software Downloaded, Registered, Post Processor and Getting Started. |
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Notes:
Minor Post Modifications are changes to a post processor that take less than 1-2 hours and do not require any custom scripting to accomplish. An example would be removing un-necessary codes, moving existing codes to a different output location, or changing the sequence of output for a tool change. If a technician deems the requested change is complex enough that a Post Processor department staff member should complete it the customer will be notified and the Post Processor Department will take over the cycle and provide the customer with a quote for the modification. Minor post modifications do not include building a complete post processor for a customer. If a customer requires more than 3 minor changes the cycle must be transferred over to the Posting Department and quoted for billable time. All 5-axis Post Processors require quoting for estimated time.
| Title | Standard Support for BobCAD-CAM Mill 3-Axis Premium for Rhino – 1-Year Subscription |
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Quick Shipping and Professional Packaging
Because of our long-standing partnership with UPS, FedEx, DHL and many other leading global carriers, we can provide various shipping options. Our warehouse personnel are extremely skilled and will package your products according to our exact and precise specifications. Your goods will undergo an extensive inspection and be securely packaged before being sent out. We deliver to thousands of customers every day from all over the world. The fact that we are dedicated to becoming the largest online retailer in the World is evident. Both Europe and the USA have distribution and warehouse centres.
Note: Orders with more than one item are assigned a processing time depending on the item.
Before shipping, all ordered items will be thoroughly examined. Today, the majority orders will be delivered within 48 hours. The estimated delivery time is between 3-7 days.
Returns
The stock market is always changing. It is not managed entirely by us, since we're involved with several entities, including the factory and our storage. Therefore, the actual inventory could change at any time. You may not receive your purchase after the order has been made.
Our policy lasts thirty days. If 30 days have passed in the past since you purchased and we are unable to offer you a return or exchange.
The item you purchase must be in its original packaging and not be used. It must also be in its original packaging.
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