Standard Support for BobCAD-CAM Lathe for Rhino is available for perpetual License customer only.
Updates, enhancements and software revisions will only be on the newest software release.
BobCAD-CAM V19 Mill, BobCAD-CAM V19 Wire, BobCAD-CAM V20, BobCAD-CAM V21 and newer can be eligible for re-registration. In order for software to be eligible for re-registration the software must be properly deauthorized through our registration department. If the software cannot be properly deauthorized a re-registration will not be available.
Dongle keys issued for BobCAD-CAM V22 or BobCAD-CAM V23 are not supported and this system has been discontinued. BobCAD-CAM V22 cannot be re-registered. BobCAD-CAM V23 can be eligible for re-registration but will no longer work with the dongle key. BobCAD-CAM V18 and older cannot be re-registered and must be upgraded to a current version of software.
SolidWorks CAM Plug-in: All versions of BobCAM software are eligible for re-registration.
It includes:
- Unlimited Email Support
- Unlimited Phone Support
- Remote Screen Share Assistance
- Basic post processor modifications by Technical Support Staff
- Parallel to Multiple Curves
- Services available during EST-based business hours
Current Versions Available for Registration:
BobCAD-CAM Software Versions
Version 24 Version 25 / Version 26 / Version 27 / Version 28 / Version 29
Version 30 / Version 31 Version 32 / Version 33/ Version 34
BobCAD-CAM for SOLIDWORKS Software Versions
BobCAM V6 / BobCAM V7 / BobCAM V8 / BobCAM V9
BobCAD-CAM for Rhino Software Versions
Base Support Membership & Advantage Plan Plus
BASE Support Plans |
License Support |
Advantage Plan Plus |
Unlimited Technical Phone & Email Support During Normal Business Hours |
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Access to software updates for the version of software you own |
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Screen Share Assistance with One of Our technicians When Needed |
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Full Access to All Getting Started & Instructional Videos |
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Knowledge Based Articles That Include Topics & Articles with Common Questions Asked from Previous Customers. |
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Access to the online library of 600+ post processors with access to minor post modifications completed by Tech Support staff. |
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Free Instructor Led Tier 1 Training Events & Recorded Archive – Click here to see the list of training options |
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Free Instructor Led Tier 1 & Tier 2 Training Events & Recorded Archive – Click here to see the list of training options |
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Access to simple non-scripted post modifications by Post Department staff |
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Priority callback times are within 12 hours (not including weekends or holidays) |
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Any Revisions, Bug Fixes, Enhancements, New Builds or Upgrades Over the Next 36 Months Included |
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Premium Digital Training Material (Up to 3 Axis Pro) |
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Onboarding Team Will Assist You in Getting Your Software Downloaded, Registered, Post Processor and Getting Started. |
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Notes:
Minor Post Modifications are changes to a post processor that take less than 1-2 hours and do not require any custom scripting to accomplish. An example would be removing un-necessary codes, moving existing codes to a different output location, or changing the sequence of output for a tool change. If a technician deems the requested change is complex enough that a Post Processor department staff member should complete it the customer will be notified and the Post Processor Department will take over the cycle and provide the customer with a quote for the modification. Minor post modifications do not include building a complete post processor for a customer. If a customer requires more than 3 minor changes the cycle must be transferred over to the Posting Department and quoted for billable time. All 5-axis Post Processors require quoting for estimated time.